SAP C4C FUNCTIONAL

SAP C4C FUNCTIONAL

S.No Topic Status Days
1 Introduction Start Date
System Landscape
Tenant Landscape
2 Administration
Log in with Initial User ID
Create Service Agent
Authorization to service agent
Lock initial User ID & Pwd
3 Project Scope
Scoping
Questionnaire
4 Organizational Management
Define Job definitions
Create Employee
Define Employee Number Range
Create Org Structure
Assign employee to org structure
Define Division
Define Distribution Channel
5 Account Management
Define number ranges for business partners
Define Customer Roles
Define Relationship Type
Define Party Roles
Fine Tuning Activities of Contact
Fine Tuning fo General Business Partner
Duplicate Check of Business Partners in scoping and fine tunining
Account Merge
6 Products
Create Product Hierarchy
Create Product Categories
Material Number Ranges
7 Pricing
Base Price List
Discount List
Configure C4C Price Strategy
Integration of Pricing with ECC/CRM
External Condition Types & Pricing Procedure maintenance
8 Service Ticket Management
Create Incident (OSS Message)
Follow Incident
9 Marketing
Marketing Lead
Marketing Lead fine tune Configurations
Maintain Number Range
Define Involved Parties
Configure Lead Status
Marketing Attributes
Create Target Group
Create Campaign
Maintain E-Mail Settings
10 Sales
10.1 Opportunity Management
Define Number Range
Define Document Type
Configure Custom Status
Configure Involved Parties
Define Sales Cycle
Define Sales Phase
Define Sales Assistant
Integration of Opportunity with Pricing Simulation in SAP ECC
Integration of Opportunity with Sales Quote Processing
Integration of Opportunity with Sales Order Processing
10.2 Quotation Management
Define Document Type
Define Number Range
Maintain Item Types
Maintain Involved Parties
Integration of Sales Quotes with Sales Order Processing
10.3 Sales Order
Define Document Type
Define Number Range
Maintain Item Types
Maintain Involved Parties
Maintain Involved Item Parties
11 Service
11.1 Service Ticket
Define Service Ticket Document Types
Maintain Status Schemas
Define Involved Parties
Define Item Processing Codes
Define Item Processing Determination
Service Ticket Integration with SAP ECC
11.2 Service Level Agreements
Define Service Level
Define Service Level Determination
12 Integration
Define Communication System
Define Communication Arrangement
Maintain Code List Mapping
Maintain ID Mapping for Integration
Data Replication Monitoring
Middleware Connectivity in ECC
Ports in ECC
Partner Profile
ALE Distribution Model
13 UI Configuration (ADAPTATION)
Hide Field
Make Field Visible
Rename Field
Create New Field
Z Field Exntesion Scenarios
Import & Export
14 Mobile Integration
15 Outlook Integration
Maintain integration settings in Outlook
Download Contacts
16 Approvals
Define Approval Process
Maintain Conditions
End Validity of existing Approval Process
Activate Approval Process
17 Workflows/Actions
Define Workflow Rules
Maintain Conditions
18 Business Roles & Authorization
Define Business Role
Define Page Layouts
Define Code List Restrictions
Assign Business Role to Users
19 Data Workbench
Download Migration Templates
Upload Migration Template
Download Data Template
Upload Data Template
20 Go Live Activities
Close Fine-Tune Activities
Confirm Go-Live Readiness Acceptance
Confirm Go-Live
Close Project
Assign Contact
21 Reports
Creation of Data Sources
Creation of Reports
Designing of Reports
Report assignment to Users
Download and Upload Reports
22 C4C Functionalities, Feed, Shelf, Tag, Follow
Feed
Shelf
Tag
Follow
Library

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